Interactive
Build a Contact Flow in Minutes
Drag, drop, deploy.
Watch how Amazon Connect's no-code Flow designer turns a routing idea into a live call path — no developer required.
Coming SoonAdmin & No-code Configuration
See how easy it is to configure, customize, and launch — without writing a line of code.
Auto-play
Get a contact center live in 30 minutes
From zero to first inbound call — the speed shocks.
Watch Veradium stand up a working Amazon Connect contact center end-to-end — number provisioned, flow built, agent live and taking calls — in half an hour.
Launch demoInteractive
Routing profiles & skills-based routing
Route to right agent by skill, language, priority — no professional services needed.
See how supervisors configure routing profiles and skills in the admin console to send each contact to the best-matched agent, all self-service.
Launch demoAuto-play
Add a New Agent in Under 60 Seconds
From invite to first call.
See how fast onboarding a new agent really is, with guided workspace setup included.
Coming SoonAnalytics & Realtime Insights
Turn every conversation into a data point. See your contact center's pulse, live.
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Live Operations Dashboard
The same dashboard your supervisors see during peak hours.
Explore a real-time view of queue volumes, wait times, and agent status — updated every second.
Coming SoonAuto-play
Contact Lens: Sentiment & Call Categorisation
Transcribed, scored, tagged — instantly.
Watch a call get automatically transcribed, scored for sentiment, and tagged by topic with zero manual review.
Coming SoonInteractive
Automated QA Scoring in Action
Every interaction, scored automatically.
See how voice, chat, and AI-handled conversations are scored against your quality framework — no spreadsheets needed.
Coming SoonAuto-play
Forecasting & Workforce Planning
Never over- or under-resourced for demand spikes.
Explore how historical data turns into staffing forecasts so you're ready for every peak.
Coming SoonCost, Scale & Migration
From legacy platform to cloud-native — see what the journey actually looks like.
Interactive
Interactive Pricing Calculator
See your Amazon Connect cost side-by-side with your current platform.
Enter your current call volumes and agent count — get a live estimate against your incumbent license fees.
Coming SoonAuto-play
Legacy-to-Cloud Migration Roadmap
The 5-phase journey from discovery to go-live.
Walk through the exact migration phases used in every Veradium contact center cutover.
Coming SoonInteractive
Scale a Contact Center from 5 to 500 Agents
Same platform, zero re-architecture.
See how the same Amazon Connect setup handles a 5-agent team and a 500-agent enterprise.
Coming SoonAuto-play
Pay-Only-for-What-You-Use, Explained
Where the savings actually come from.
A visual breakdown of usage-based pricing vs. legacy licensing — and what changes for your CFO.
Coming SoonGenerative AI & Agent Assist
This is where AI meets the customer conversation — live, in real time.
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AI Agent Handles a Customer Call
Greeting to resolution, no human involved.
Listen to a full conversation handled entirely by an AI voice agent on Amazon Bedrock.
Coming SoonInteractive
Agent Assist: Real-Time Suggestions
Suggested responses appear before the agent even asks.
Watch knowledge articles and reply suggestions surface live on the agent's screen during a call.
Coming SoonAuto-play
Post-Call Summary, Auto-Generated
Transcript to ticket, the second the call ends.
See a call transcript turn into a structured summary and ticket — written entirely by AI.
Coming SoonInteractive
Build a Knowledge Base Agent (RAG Demo)
Upload a document, ask a question, get an answer.
See Retrieval-Augmented Generation working on your own content — accurate answers grounded in your sources.
Coming SoonOmnichannel Customer Experience
Voice, chat, email — one customer, one conversation, no matter the channel.
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One Customer, One Thread Across Channels
Full context carries from chat to phone, automatically.
Follow a single customer from a chat enquiry to a follow-up phone call without losing a beat.
Coming SoonAuto-play
Smart IVR & Intelligent Routing
An IVR that understands natural language.
Experience routing by intent, not button presses — to the right human or AI agent every time.
Coming SoonInteractive
Callback Instead of Hold
Skip the queue. Keep the place in line.
See the customer-side callback experience and how it appears for the agent who takes the call back.
Coming SoonAuto-play
Unified Agent Workspace Tour
Profile, history, AI suggestions — one screen.
A full tour of the agent desktop: customer profile, case history, AI suggestions, and channel switching.
Coming Soon