Already on Zendesk? Veradium turns on Zendesk Voice and layers in AI agents for inbound calls, intelligent IVR, live agent copilot, and post-call summaries — implemented in 3 weeks.
Zendesk Voice isn't a phone system bolted onto a ticketing tool. It's the only voice solution with AI running end-to-end — from the first ring to the auto-written ticket.
AI agents answer calls from the first ring and resolve routine queries — order status, FAQs, account, bookings — without a human transfer.
Real-time AI assistance while the call is live — surfaces relevant KB articles and suggested responses before the agent has to ask.
Auto-generated transcript and structured summary delivered to Zendesk before the agent hangs up. Wrap-up time cut from 3 minutes to 1.
Skill-based, prioritised, and overflow routing configured natively in Zendesk admin. Customers reach the right person — or AI — every time.
Built-in AI QA scores every call — not just samples — flagging churn risk, outliers, and coaching opportunities across your team.
VoIP, PSTN, embedded calling, international numbers, spam filtering — all native to Zendesk, no third-party telco to manage.
Veradium handles the full implementation — Zendesk Voice configuration, IVR design, AI agent setup, and team training.
Zendesk Voice enabled and configured with basic IVR routing, business hours, voicemail, and call recording. For teams who just need voice working correctly.
Everything in QuickStart plus AI agents on top call types, advanced IVR with smart routing, callback queues, and post-call AI summaries.
The complete package — Voice + AI Upgrade plus QA configuration, cross-channel analytics, performance scoring, and monthly review cadence.
30-minute scoping call. We'll map your call flows, recommend a package, and quote a fixed go-live date.
Book a scoping call